FAQ

Welcome to our Frequently Asked Questions! Below you will find answers to the most common queries about shopping with Designs By Mamta. If you have a specific question not covered here, feel free to contact us via the link at the bottom of this page.

What payment methods do you accept? We securely process all payments through PayPal. You can use any major national or international credit card, debit card, or e-check through their gateway.

Do you ship internationally? What are the delivery times? Yes! We operate exclusively as an e-commerce exporter and ship globally to the US, UK, Canada, Australia, Europe, and beyond. Standard estimated delivery is a flat 15 to 20 business days. Please note that we do not process domestic sales or ship within India.

Will I have to pay customs duties or import taxes? For orders shipping to the United States, your packages are sent Delivered Duty Paid (DDP), meaning there are no surprise customs fees at delivery. For the rest of the world, orders are shipped Delivered Duty Unpaid (DDU), and the buyer is legally responsible for any local import VAT, tariffs, or customs clearance fees required by their country.

Do you offer free shipping or wholesale discounts? Yes, we are thrilled to offer free worldwide shipping on all orders over $100 USD. Additionally, if you are purchasing in bulk (100 units or more in a single transaction), we offer special wholesale discounts. Please contact us prior to checkout for your custom coupon code.

How can I change, cancel, or return my order? Because we process in-stock orders quickly (within 1 to 3 business days), order cancellations must be requested within 3 hours of purchase. Eligible physical items can be returned within 7 days of delivery, provided the buyer covers the tracked return shipping. Please note that digital pattern downloads, custom orders, and cut-to-order fabrics are strictly non-refundable.

Do you take custom orders? Yes, we love creating bespoke fabric cuts and handmade cords! Making time for custom or handmade items is generally 3 to 5 business days depending on the quantity. Please contact us to discuss your design. Custom orders require a minimum quantity and are final sale due to their bespoke nature.

Why shop with Designs By Mamta? We source unique, defect-free artisanal fabrics and craft our cords by hand. Every package is packed with immense care, and we pride ourselves on exceptional, rapid customer support. Our goal is to provide premium crafting materials and digital designs that are completely worth your investment and dripping with creative value.

Do you offer free fabric samples? We do not offer free samples at this time. However, our minimum order quantities are kept very low so you can easily purchase and test our materials for your next project.

How do I receive my digital crochet patterns? Digital products are incredibly easy to purchase. Simply add the pattern to your cart, complete checkout, and once your payment is processed, your PDF file will be instantly available for download.

Do you have a physical retail store? We operate strictly as an online e-commerce studio. You can purchase our physical supplies and digital patterns directly through this website or our official marketplace storefronts.