Refunds & Cancellations

At Designs By Mamta, we take great pride in delivering artisanal textile supplies, handmade cords, and curated craft materials worldwide. Because many of our products are cut to order or digital in nature, please review our comprehensive policies below prior to purchasing.

1. Digital Products (Patterns, E-Books & Tutorials)

Due to the immediate access and non-returnable nature of electronic files, all sales of digital items (such as PDF crochet patterns, e-books, and downloadable templates) are final and non-refundable under any circumstances. If you experience technical difficulty downloading or opening your purchased file, please contact us at [email protected] and we will gladly re-send the file directly to your email.

2. Made-to-Order Goods, Cut Yardage & Clearance Items

The following physical goods are strictly ineligible for return, exchange, or refund:

• Cut-to-Order Materials: Any fabrics, trims, laces, ribbons, and handmade cords that have been custom-cut to your requested yardage or meter specifications from the master bolt.
• Custom & Made-to-Order Items: Any product crafted specifically to buyer dimensions or bespoke specifications.
• Sale & Promotion Items: Products purchased from our Clearance, Discounted, or Promotional sections.

3. Eligible Physical Returns & Exchanges

Uncut, standard retail craft items may be returned for an exchange, store credit, or refund subject to the following criteria:

1. Notification Window: You must email us at [email protected] within 7 calendar days of parcel delivery.
2. Item Condition: Merchandise must be in 100% brand-new, unused, unwashed, and original packaging condition.
3. Return Postage & Tracking: All return shipping and handling expenses are the sole responsibility of the buyer. You must provide an active tracking number when dispatching the return. We cannot process refunds or credits for parcels lost in transit without proof of delivery.
4. Inspection & Processing: Once your return parcel arrives and passes physical inspection at our studio, we will process your refund, exchange, or store credit within 14 to 30 business days. Refunds are issued to the original PayPal payment method.

4. Order Cancellation Policy

We pride ourselves on rapid fulfillment and frequently prepare orders the same business day. If you need to cancel an order, you must email [email protected] within 3 hours of purchase. Once your order enters the cutting room or has been handed over to international courier/postal dispatch, the order cannot be canceled.

5. Color Accuracy & Photography Disclaimer

We photograph every product under balanced lighting to present color, texture, and sheen as true to life as possible. However, please be aware that color rendering varies across individual computer monitors, mobile screens, brightness settings, and device color profiles (RGB calibrations). Slight tonal variations (e.g., nuances between subtle reds, deep blues, or rich greens) are standard when purchasing textiles online and do not constitute a defective or misdescribed item.

6. Damaged Deliveries, Customs & International Taxes

Every delicate item (including paper crafts, beadwork, and fragile components) is securely wrapped in multi-layered protective cushioning prior to dispatch. However, international transit involves mandatory customs inspections outside of our direct control.

• Damage on Arrival: If an item arrives damaged due to postal handling or customs inspection, do not return the parcel immediately. Email us within 48 hours of receipt with your Order ID and clear photographs of both the damaged product and outer packaging. We will review the claim promptly to determine the best resolution.
• Import Duties & Local Taxes: International buyers are legally responsible for any import VAT, customs tariffs, octroi fees, or entry clearance charges imposed by their destination country’s government. Parcels refused due to unpaid local customs fees are not eligible for a refund.